In the event of a dispute related to the consumer contract, and in compliance with the provisions of article 18 of Law no. 144/2015 of 8 September, the customer has the following alternative dispute resolution entities at their disposal:

1. Entity: CNIACC - National Center for Information and Arbitration of Consumer Conflicts

a) Address: Rua D. Afonso Henriques, no. 1, 4700-030 Braga

b) Email address: geral@cniacc.pt

c) Website: www.cniacc.pt

d) Telephone contact: 253 619 107

2. Entity: Porto Consumer Information and Arbitration Center

a) Address: 31 Damião de Góis Street, Shop 36, 4050-225 Porto

b) Email address: cicap@cicap.pt

c) Website: www.cicap.pt

d) Telephone contact: 225 026 109

If you have permanent residence in another Member State of the European Union, the customer may contact the following alternative consumer dispute resolution entity, dedicated to handling disputes occurring in the European internal market:

3. Entity: European Consumer Centre

a) Address: Duque de Saldanha Square, No. 31, 1st floor, 1069-013

b) Email address: euroconsumo@dg.consumidor.pt

c) Website: www.cec.consumidor.pt

d) Telephone contact: 213 564 750

For additional information, please consult the website of the Directorate-General for Consumer Affairs available at www.consumidor.gov.pt.